9

Troubleshooting

Last Update sehari yang lalu

My Frontier X app seems to be malfunctioning — what do I do? My Frontier X3 device is not connecting to the app. How do I fix it? How do I reboot my device if it is acting abnormally? My data failed to sync from my device to the cloud. What do I do? How do I update my Frontier X3 to the latest firmware?

My Frontier X3 device is not connecting to the app. How do I fix it?

Fourth Frontier

Last Update 2 hari yang lalu

If your device is not connecting, or is not discoverable by the app, work through the steps below in order.

Step 1 — Confirm the basics


  • Make sure the device is awake — press the button once — and within range of your phone.


  • Notice the LED colour on the device — it should be either blinking blue or alternate blue and green.


Step 2 — If the LED is blinking blue, the device is not connected and is broadcasting:


  1. Turn on Bluetooth in your phone.
  2. Open the Frontier X app and tap the "Connect" button inside the app.

⚠️ Do NOT pair from the phoneʼs Bluetooth settings — always pair from inside the app.

Step 3 — If the LED is blinking alternate blue and green, the device is already connected to something (a phone, watch, or HRM):

1. Turn off Bluetooth on every other nearby device.


2. Watch the LED — if it changes to blinking blue, return


3. If it stays alternating blue and green, go to your Phone
next to the device name, and choose "Forget This Device


4. Reopen the Frontier X app and try to connect.


Step 4 — If it still will not connect, perform a hard reboot
reboot my device if it is acting abnormally?" below.

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us