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Troubleshooting

Last Update منذ يوم واحد

My Frontier X app seems to be malfunctioning — what do I do? My Frontier X3 device is not connecting to the app. How do I fix it? How do I reboot my device if it is acting abnormally? My data failed to sync from my device to the cloud. What do I do? How do I update my Frontier X3 to the latest firmware?

My data failed to sync from my device to the cloud. What do I do?

Fourth Frontier

Last Update منذ يوم واحد

If a recording did not upload to the cloud, follow this troubleshooting flow.
First — turn off any active VPN. Disable any VPN on your phone before retrying, then re-run the manual sync from the app (Settings → Device → Sync via Bluetooth).


If the sync still fails — re-upload the file:


1. Open the app and go to Settings → "Re-upload Files".


2. Tap the upload icon next to the file you want to upload.


3. Wait 10–15 minutes after upload completes — the data will then appear on your web dashboard.

📝 File names use the format YYYYMMDDHHMMSS_email.bin — the date and time match when you initiated Sync Data, which makes it easy to find the right recording.

 
 

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