4.2. My Frontier X Plus device is not connecting to the app. What should I do?

If your device is not connecting, or is not discoverable by the app, here are a few things you can try to fix this:

1. Make sure your device is powered on and near your phone.

2. Notice the color of the LED on the device. It could either be blinking blue (go to step 3) or alternatively blinking blue and green (skip to step 4).

3. If it’s blinking blue, make sure Bluetooth is turned on in your phone. Once you do this, launch the Frontier X Plus App and try to connect by clicking the “Connect” button in the Frontier X Plus App. Do not try to connect to the device through the phone’s Bluetooth settings.

4. If it’s alternately blinking blue and green, make sure the Frontier X Plus device is not connected to any other phone. Turn off Bluetooth on any other nearby devices and check whether the Frontier X Plus starts blinking blue

1. If it is now blinking blue, try to connect the device with the app once again. If it is still alternately blinking blue and green, check whether the device is connected to the iPhone or Android system Bluetooth.

2. If yes, then go to Settings > Bluetooth, click on the info icon next to the device name and make sure you “Forget This Device” as shown in the image.

If your Frontier X Plus is still acting abnormally, press down the button on the device for six seconds until the lights go off. Release the button. The device will reboot, indicated by a succession of red, then green, then blue lights, followed by a short vibration. After this your Frontier X Plus should be ready to use as before.